Welcome to Illini Union Bookstore

Store Hours / Contact Us
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Customer Service


We are temporarily closed to keep everyone safe.  The store, website, and shipping departments are all closed.  We are shipping out textbook orders only.  Please allow a slight delay as we have limited staff to process.

If you have any returns, please keep them until we reopen. We are not accepting any incoming packages.

We are working on an option for rental returns.  An email will be sent to students impacted once a solution is created.

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Ordering Online

Submit your order securely to us via this web site. Once your order has been processed, a separate email with tracking information will be sent. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Ordering online is secure, but if you prefer you can call us at 888-333-1045 to place a non-textbook order. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

Illini Union Bookstore is proud to offer flat rate shipping of $9.99 for UPS Ground service. Gift cards are shipped out via US Mail with no shipping charge.  All of our shipments are professionally packed to ensure the safety of your items in route.  We ship Monday-Friday.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Yes, we can ship internationally.  However, shipping charges will NOT be part of our flat-rate shipping.  You will receive an emailed quote for postage for your approval before we charge out your order.

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A full refund will be given in your original form of payment if returned during the first 10 day of classes (see in-store signage for specific dates) with original receipt and in original condition.
Course packets, access codes, shrink-wrapped items where the shrink-wrap has been broken are non-returnable.

Loose-leaf and shrink-wrapped items

Refunds will be given for loose-leaf and shrink-wrapped items only if unopened and returned on or before the refund date.

Digital and Online Access items

Digital and online content including access codes can be returned if not accessed or opened and returned on or before the refund date.

General Books

A full refund will be given in your original form of payment if merchandise is in original condition with original receipt and returned within 5 days of purchase.
Test Prep, Study Aids, Magazines and Sale Merchandise are non-returnable.
Opened software, audio books, DVDs, CDs, music and electronics may not be returned but can be exchanged if deemed defective.

General Merchandise

A full refund will be given in your original form of payment if merchandise is in original condition with original receipt within 30 days of purchase.  Online purchases may be returned by mail, or in-person at the store.


Refunds will be given for unopened items within 14 days. Exchanges will be made for items deemed defective. Other restrctions may apply, see store for details.

Return via mail

Please fill out the Merchandise Return Form enclosed in your order, and send to:

Illini Union Bookstore

Attn: Returns

809 S. Wright St. 

Champaign IL  61820

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Contact Support

Contact us anytime with questions or concerns via email at: iubcatalog@illinois.edu.

For textbook orders, please contact us via email at: iubtextbooks@illinois.edu; for general merchandise (non-textbooks) orders, please contact us via email at: iubcatalog@illinois.edu or by phone: 1-888-333-1045.

You can also contact our customer service department at: (217) 333-2050.
You can reach the textbook department at (217) 244-3730.

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Our support staff will respond within 24 hours.

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