Welcome to Illini Union Bookstore

Store Hours / Contact Us
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The pick up location for online orders is now in the Bookstore, on the 2nd floor.  Please visit our pick up location during the following times: Mon-Fri 7:30am-7pm, Sat-Sun 11am-4pm.

Textbook Frequently Asked Questions



  • How do I purchase my books online?
    Purchase your course materials conveniently online with the Illini Union Bookstore! We will box your books free of charge and have them waiting for you by the week before classes start. You can look up your books by searching by clicking on the term, department, course and section for each class. When you check out, the online system will step you through the ordering process. You will need to create an online profile. Provide your book preference (new/used/rental/E-text), payment information and select if you’d like to pick up your books free of charge at the Illini Union Bookstore or have them shipped to your house for an additional shipping cost.
    • **When looking at your textbook list, sometimes you will see "pick one" at the bottom of the text information.  This means you will choose the format you like best from the options.  You only need ONE version.**
    • Visit our youtube page for a quick video.  https://go.illinois.edu/shoptext
  • When will my online order be shipped?
    Shipment of fulfilled orders for Fall 2020 will begin 8/3/20.
    • A valid credit card is required to finalize your order. Your credit card will not be charged until your order is fulfilled.
    • Shipping prices reflect regular UPS ground rates. Expedited shipping requests (Next Day, 2-day, International, etc.) will incur higher shipping rates. NOTE:  Expedited shipping requests are initiated at the time of order fulfillment, however, we do not ship on weekends & holidays.

  • When will my online order be ready?
    Orders take 96 hours for processing.  The Bookstore is temporarily closed, and there will be a delay in processing your orders.  You will receive an email once the order has been processed (charged).    

    Online textbook orders, once processed, will be available for pick up at the 2nd floor Author's Corner.  Hours are Mon-Fri 7:30am-7pm and Sat-Sun 11am-4pm.


  • What is your returns policy?
    During the first ten days of a term (other than Summer), all books and course materials are fully returnable with your original receipt and in original condition. We cannot process a textbook return without the original receipt.  For Fall semester, the deadline for returns is September 11, 2020.   After September 5th, please take your books to the Illini Union Bookstore for your refund.

  • Will I get money back for all my books at buyback?
    The Illini Union Bookstore buys books at several times during the year, and the best prices are generally paid during finals week, when we are buying the most books back for use at the University. For those titles, you’ll get the most money back: up to 50% of the new price, even if you bought it used—and the more of these we can buy from students, the more used books we can offer to students next term. When a book is not being used next term, we can offer the wholesale price, which is its national wholesale value—usually a smaller percentage of what you paid. You can conveniently check buyback prices anytime at our website.

  • Do you offer alternatives to buying my text books and course materials?
    Yes, we offer online and in-store text book rentals.

    Many textbooks and course materials are available in different formats. We offer physical textbooks for sale, rental, and eBook digital texts. If there is more than one option available for a particular title, you will see those different options listed online. The intention is that you choose the one option that best fits your needs.

    Other possible course materials include online access codes, course packets (created by the professor and sold in the bookstore), electronic media (iClicker2) and various supplies.

  • How do I get my book list?
    You can look up your books by searching by title, entering your 5-digit course reference number (which can be found on your class schedule) or selecting your term/department/course from the drop-down lists provided.

  • What if I need to cancel or change my online order?
    If you need to cancel or change your online textbook order (add/drop classes or books, etc.), please contact our textbook department at iubtextbooks@illinois.edu or call us at 217.244.3730 with any questions.

  • When I am checking out online, the total is higher than what I had expected. Have I been overcharged?
    The cart total is calculated at the highest current price for titles. Used prices will be applied if selected and available when your order is filled. If you have any questions or concerns about this matter, please contact our textbook department at iubtextbooks@illinois.edu or call us at 217.244.3730 with any questions.

  • What does it mean when I select “used preferred” or “new preferred” for each title?
    If you select “used preferred,” we will provide a used copy whenever available, and only provide a new copy if we have no used copies. The reverse is true if you select “new preferred.” We do this so that we can fill your order completely—and you have the option of returning any books you don’t need or want within the first two weeks of the term.

  • Do you accept financial aid as payment?
    We cannot accept Financial Aid or bill your account for textbook/bookstore purchases. We accept all major credit cards, cash, check (in-store only) and Illini Cash.

Illini Union Bookstore
Textbooks Department
809 S. Wright Street, Champaign, IL 61820
(217) 244-3730
iubtextbooks@illinois.edu