Customer Service



To follow the CDC guidelines, please wear a mask, and keep a 6 feet distance from others.   Textbooks may be purchased online or in store for the Summer and Fall 2022 semesters. 

Textbook orders:  you may choose if you want the books shipped to you, or if you would like to pick them up when on campus.  Pick up location is at the Bookstore, on the lower level.  See staff at counter for assistance. 

Hours of operation:  Mon-Fri 8am-6pm, Sat-Sun 11am-4pm

What we're doing:

directional signs for stairways

disinfecting high touch areas

plexiglass at checkout

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Ordering Online

Submit your order securely to us via this web site. Once your order has been processed, a separate email with tracking information will be sent.

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Ordering By Phone

Ordering online is secure, but if you prefer you can call us at 888-333-1045 to place a non-textbook order. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog! 

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Shipping Policies

Illini Union Bookstore is proud to offer flat rate shipping of $9.99 for UPS Ground service. Gift cards are shipped out via US Mail with no shipping charge.  All of our shipments are professionally packed to ensure the safety of your items in route.  We ship Monday-Friday.  Diploma frames are $21.95 to ship and University chairs are $36-$45 to ship (depending on region of country).

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer. 

Yes, we can ship internationally.  However, shipping charges will NOT be part of our flat-rate shipping.  Rate to ship to Canada is $30, and all other countries $70.  International packages ship via Priority Mail International, which takes 6-10 days for delivery.  Diploma frames shipped Internationally are $51.95 for Canada, and $91.95 for all other countries.

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A full refund will be given in your original form of payment if returned during the first 10 day of classes (see in-store signage for specific dates) with original receipt and in original condition.
Course packets, access codes, shrink-wrapped items where the shrink-wrap has been broken are non-returnable.

Loose-leaf and shrink-wrapped items

Refunds will be given for loose-leaf and shrink-wrapped items only if unopened and returned on or before the refund date.

Digital and Online Access items

Digital and online content including access codes can be returned if not accessed or opened and returned on or before the refund date.

General Books

A full refund will be given in your original form of payment if merchandise is in original condition with original receipt and returned within 5 days of purchase.
Test Prep, Study Aids, Magazines and Sale Merchandise are non-returnable.
Opened software, audio books, DVDs, CDs, music and electronics may not be returned but can be exchanged if deemed defective.

General Merchandise

A full refund will be given in your original form of payment if merchandise is in original condition with original receipt within 30 days of purchase.  Online purchases may be returned by mail, or in-person at the store.


Refunds will be given for unopened items within 14 days. Exchanges will be made for items deemed defective. Other restrictions may apply, see store for details.

Return via mail

Please fill out the Merchandise Return Form form enclosed in your order(General Merchandise only), and send to:

You can download a return form here.

Illini Union Bookstore

Attn: Returns

809 S. Wright St. 

Champaign IL  61820

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Contact Support

Contact us anytime with questions or concerns via email at:

For textbook orders, please contact us via email at:; and include your order number. For general merchandise (non-textbooks) orders, please contact us via email at: or by phone: 1-888-333-1045.

You can also contact our customer service department at: (217) 333-2050.
You can reach the textbook department at (217) 244-3730.

Support Contact Form * required fields

Our support staff will respond within 36 hours.  Please include your order number.

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